Our store offers a 30-day free no-questions-asked return and exchange service.
Our store offers a 30-day free no-questions-asked return and exchange service.
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GDPR

Velintrao (hereinafter referred to as “we”) is committed to protecting your personal data and ensuring transparency regarding how your information is collected, used, and stored while using our online store.

1. Scope of Policy

This policy applies to all users of our website and customers making purchases through our online store. It outlines the types of data collected, the purpose of processing, and your rights under GDPR.

2. Information Collection

We collect information you provide during account registration, order placement, or newsletter subscription. This may include:

  • Name, email address, and contact details

  • Billing and shipping information

  • Payment data processed securely through authorized payment systems

  • Information about your use of our website and preferences

We may use cookies and similar technologies to improve your experience, analyze website performance, and remember preferences. Consent will be obtained before setting non-essential cookies.

3. Use and Sharing of Information

We use collected data to:

  • Process and deliver your orders

  • Communicate updates, newsletters, and support responses

  • Improve website functionality and user experience

  • Prevent fraudulent activity

We do not share personal data with unauthorized third parties. Data may be shared with service providers for payment processing, shipping, or customer support purposes only.

4. Data Storage and Security

Personal information is securely stored and only accessible to authorized personnel. We implement measures to protect against unauthorized access, loss, or misuse. Data is retained only as long as necessary for the intended purpose.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct or update any inaccurate information

  • Request deletion or restriction of your data

  • Withdraw consent at any time for marketing communications

To exercise these rights, contact us using the information below.

6. Legal Basis for Processing under GDPR

  • Contract Fulfillment: Processing personal data to complete orders and provide purchased services

  • Explicit Consent: For newsletter subscriptions and marketing communications

  • Legal Obligations: Compliance with tax, accounting, and regulatory requirements

  • Legitimate Interests: Improving user experience and preventing fraud

7. Contact Information

For inquiries regarding data privacy or GDPR-related matters, please contact us:

E-mail: assist@velintrao.com

Phone: +1 (206) 409-9915

Address: 1004 WINCHESTER LANE, MESQUITE, TX 75181, US

Opening Hours: Monday to Friday, 10:00 to 18:00 (Europe/London, GMT/BST)

We are committed to ensuring your personal information is handled responsibly and securely at all times.