Order Cancellation Policy

Velintrao (hereinafter referred to as “we”) values every customer and aims to provide a smooth order management experience.

Order Cancellation Conditions

• Orders that have not been shipped within 48 hours of placement can be cancelled directly.

• Orders placed more than 48 hours ago or already shipped cannot be cancelled. In such cases, please wait for the delivery and then follow our return and refund process.

Order Cancellation Process

1. Contact our customer support team via email or phone to request order cancellation, providing your order number and payment proof.

2. Our support team will process your request promptly. If approved, you will be notified immediately and arrangements for the refund will be made.

Refund Process

1. Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., Visa, MasterCard).

2. Processing Time: Depending on the bank, refunds are expected to be credited within 1–3 business days. For delays, please contact us for assistance.

Contact Us

E-mail: assist@velintrao.com

Phone: +1 (206) 409-9915

Address: 1004 WINCHESTER LANE, MESQUITE, TX 75181, US

Opening Hours: Monday to Friday, 10:00 to 18:00 (Europe/London, GMT/BST)

Please reach out if you have any questions or require assistance regarding your order cancellation or refund.