Our store offers a 30-day free no-questions-asked return and exchange service.
Our store offers a 30-day free no-questions-asked return and exchange service.
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Shipping Policy

 

Velintrao (hereinafter referred to as “we”) provides clear shipping terms for all orders placed through our online store to ensure a reliable and transparent delivery process.

Delivery Scope

Shipping is available across the United Kingdom only. Orders outside the UK are not supported at this time.

Shipping Fees

  • Orders over £100 qualify for free shipping.

  • Orders £100 or below are charged a flat rate of £9.99 for delivery.

Cut-off Time & Business Hours

Our customer service and order processing hours are Monday to Friday, 10:00–18:00 (Europe/London, GMT/BST).

  • Orders submitted before 18:00 will be processed on the same business day.

  • Orders placed after 18:00, on weekends, or on public holidays will be processed on the next business day.

Order Processing Time

Once payment is confirmed, order processing typically takes 1–3 business days. This includes picking, packing, and preparing items for shipment. Orders are only dispatched after all items are verified and packaged securely.

Shipping & Delivery Duration

After dispatch, the estimated delivery time is 7–12 business days depending on the destination. Delivery times may vary due to customs clearance, local holidays, or logistical conditions beyond our control.

Logistics Carrier & Shipment Tracking

All shipments are handled by UPS, ensuring reliable, trackable delivery.
After placing an order, you will receive a confirmation email containing:

  • Order number

  • Payment details

  • Logistics carrier information

You can track your order by visiting our Order Tracking page on the website and entering your email or phone number along with the order number. This allows you to monitor the current status of your shipment at any time.

Order Tracking

  • After placing an order, you will receive an email containing your order number, payment details, and logistics carrier information.

  • You can track your order status on our website's Order Tracking page by entering your email or phone number and order number.

Liability & Receipt Instructions

Once a package has left our warehouse or fulfillment center, we cannot be held liable for any loss, damage, or deterioration that occurs during transit.

  • Requests to modify or cancel shipments can only be accepted prior to dispatch.

  • Customers are fully responsible for providing a complete and accurate delivery address. Errors or omissions may result in delayed delivery or loss, for which we cannot assume responsibility.

Receipt & Inspection Instructions

Upon receiving your order, please inspect the package and items carefully.

  • Check for visible damage, missing items, or incorrect products immediately upon delivery.

  • Any issues should be reported promptly using the contact details provided on our website or in the order confirmation email. Early reporting ensures timely assistance and resolution.

Contact Information

E-mail: assist@velintrao.com

Phone: +1 (206) 409-9915

Address: 1004 WINCHESTER LANE, MESQUITE, TX 75181, US

Opening Hours: Monday to Friday, 10:00 to 18:00 (Europe/London, GMT/BST)

We are committed to providing a safe and transparent shipping process for all customers.