Our store offers a 30-day free no-questions-asked return and exchange service.
Our store offers a 30-day free no-questions-asked return and exchange service.
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Shopping Guide

Velintrao (hereinafter referred to as “we”) is committed to providing a smooth and secure shopping experience. This guide explains how to browse, order, pay, track shipments, cancel orders, and request returns or exchanges.

Browsing and Selecting Products

  1. Explore our wide selection of living room furniture and accessories.

  2. Add desired items to your shopping cart.

  3. Review your cart before proceeding to checkout to ensure quantities and selections are correct.

Payment Process

We accept secure payments via credit and debit cards including Visa, MasterCard, American Express, Discover, JCB, and others.

  1. At checkout, select credit/debit card as your payment method.

  2. Enter your card details, billing address, and any required information.

  3. Confirm your payment. The secure payment gateway processes your transaction immediately.

  4. You will receive an order confirmation email with your order details.

Shipping Information

  • Delivery Scope: Orders are shipped across the United Kingdom only.

  • Shipping Fees: Orders over £100 receive free shipping; orders £100 or below are charged £9.99.

  • Cut-off Time: Orders placed Monday to Friday between 10:00–18:00 (Europe/London, GMT/BST) are processed the same day. Orders after 18:00 or on weekends/public holidays are processed the next business day.

  • Processing Time: 1–3 business days after payment confirmation.

  • Delivery Time: Estimated delivery is 7–12 business days after dispatch.

  • Carrier: UPS ensures reliable and trackable shipping.

  • Order Tracking: After placing your order, you will receive an email containing your order number and shipment details. Track your order on our website using your email or phone number and order number.

Order Cancellation

  • Orders can be cancelled within 48 hours of placement if they have not been dispatched.

  • If your order is older than 48 hours or has been shipped, please wait for delivery and follow the return process for a refund.

  • Submit your cancellation request via email or phone with your order number and payment details.

  • If approved, refunds will be processed to your original payment method within 1–3 business days.

Returns & Exchanges

  • Return Period: Items can be returned or exchanged within 30 days of receipt.

  • Return Conditions:

    • Product has visible defects or damage

    • Product has quality issues

    • Product has odors, severe color differences, or other notable problems

    • Wrong item delivered

    • No reason return/exchange (within valid period)

  • Return Process:

    1. Contact us via email or phone with your order number, payment proof, reason for return, and photos/videos.

    2. If approved, you will receive the return address.

    3. Ship the product to the specified address and wait for inspection.

    4. Once approved, a refund will be processed.

  • Exchange Process:

    1. Follow the same steps as the return process.

    2. After inspection, the replacement item will be shipped within 1–3 business days.

  • Refunds: Refunds are issued to the original payment method, usually within 1–3 business days after confirmation of the return.

  • Shipping Costs:

    • Covered by us: returns due to product defects, quality issues, odors, color differences, or wrong items.

    • Covered by customer: returns for no specific reason.

Contact Us

E-mail: assist@velintrao.com

Phone: +1 (206) 409-9915

Address: 1004 WINCHESTER LANE, MESQUITE, TX 75181, US

Opening Hours: Monday to Friday, 10:00 to 18:00 (Europe/London, GMT/BST)

Velintrao ensures safe, secure, and transparent shopping, providing customer support at every step of your order process.