Our store offers a 30-day free no-questions-asked return and exchange service.
Our store offers a 30-day free no-questions-asked return and exchange service.
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Privacy Policy

 

Velintrao (hereinafter referred to as “we”) respects your privacy and is committed to protecting your personal data while providing a secure online shopping experience. This policy outlines how we collect, use, store, and process your information, as well as your rights under GDPR.

1. Policy Applicability

This Privacy Policy applies to all users, visitors, and customers who access or make purchases through our online store. It explains how personal information is collected, used, and protected when you browse our website, place orders, or subscribe to marketing communications such as newsletters.

2. Data Collection & Cookie Usage

We collect personal information through both user-provided data and automated technologies when you interact with our website. The types of information collected may include, but are not limited to:

  • Account creation details and order-related information

  • Contact details such as name, email address, and phone number

  • Billing and shipping addresses provided during checkout

  • Payment information, which is processed securely by authorized payment processors

  • Cookies and similar tracking technologies used to analyze traffic, enhance site functionality, and improve user experience

Non-essential cookies will only be stored after users are clearly informed and have given consent, in accordance with applicable data protection regulations.

3. Purpose of Use & Data Sharing

The personal data we collect may be used for the following purposes:

  • Processing, managing, and delivering customer orders

  • Providing order updates, customer service responses, and promotional communications

  • Enhancing website performance, usability, and overall user experience

  • Detecting, preventing, and addressing fraudulent or unauthorized activities

We do not sell or disclose personal data to unauthorized third parties. Information may be shared only with trusted service providers when necessary for order fulfillment, payment processing, technical support, or customer service, and solely for the purpose of completing these services.

4. Data Security & Cookie Management

All personal information is stored securely using industry-standard measures and is accessible only to authorized personnel.

Cookies and similar tracking technologies are employed according to your consent. You can manage or delete cookies through your browser settings at any time. Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, after which it will be securely deleted or anonymized.

5. Your Data Protection Rights

Under applicable data protection regulations, including the GDPR, users have the following rights regarding their personal information:

  • Access: Review the personal data we hold about you.

  • Correction: Update or correct any inaccurate or incomplete information.

  • Deletion & Restriction: Request erasure of personal data or restrict its processing.

  • Withdrawal of Consent: Revoke consent for marketing communications or newsletter subscriptions at any time.

To exercise any of these rights, please contact our customer support or data protection officer using the contact details provided in this policy.

6. Legal Grounds for Data Processing under GDPR

We process personal data based on the following lawful grounds:

  • Contractual Necessity: To fulfill orders, deliver purchased goods or services, and manage customer accounts.

  • Explicit Consent: For subscription to newsletters, promotional communications, or other optional marketing activities.

  • Legal Compliance: To meet obligations under tax, accounting, or regulatory laws.

  • Legitimate Interests: To enhance website functionality, improve user experience, detect and prevent fraudulent activity, and ensure the security of our services.

We ensure that all processing activities are limited to what is necessary for these purposes.

7. Additional Policy Points

  • Data is used to personalize your shopping experience.

  • Our store maintains transparency and accountability in all data handling practices.

  • Automated systems may process information for analytics and security purposes, ensuring safe transactions.

8. Contact Information

For any questions regarding your personal data or privacy, please contact us:

E-mail: assist@velintrao.com

Phone: +1 (206) 409-9915

Address: 1004 WINCHESTER LANE, MESQUITE, TX 75181, US

Opening Hours: Monday to Friday, 10:00 to 18:00 (Europe/London, GMT/BST)

We are committed to safeguarding your personal information and ensuring transparency in all aspects of our online store.